Harcourts Group Australia has been named the Gold Winner in the Real Estate category at the Reader’s Digest 2019 Quality Service Awards. The awards are determined by a public vote and recognise companies that deliver outstanding customer service.
Marcus Williams, CEO of Harcourts Australia said, “Harcourts’ success at the Reader’s Digest Quality Service Awards is a result of our consistent efforts to provide the finest in client experience for our team members, our clients and our business partners.
“At Harcourts, delivering memorable experiences is at the core of our business. This award is a reflection on the wider Harcourts team and it gives me great satisfaction to share it amongst our 408 offices across Australia.”
Market research agency Catalyst surveyed 1,500 respondents who were asked to nominate a service provider in 40 categories, including real estate sales. To qualify to vote on a category, they must have used a service provider from that industry.
Survey respondents were asked to rank their experience on the listed companies according to these questions: Was an individual customer experience provided? Was a genuine insight into the customer’s need demonstrated? Were the customer’s expectations met or, even better, exceeded? Was a consistently high-quality service delivered?
Harcourts’ consistently high scores across the board ensured its win for the Real Estate category with customers recognising the professional service and staff who are “knowledgeable and friendly throughout the sales process,” according to feedback.
“Our focus has been, and remains, on strengthening relationships with existing and potential clients, as well as continuing to invest in our team and our business,” said Mr Williams.
Harcourts Australia came out on top over other real estate networks including Ray White, LJ Hooker, McGrath and Century 21.
“Winning the Reader’s Digest Quality Service Award for real estate means a great deal to our team,” Mr Williams said. “Receiving this recognition strengthens our belief that our commitment to always deliver exceptional client experience is appreciated by customers.”
The 2018 Reader’s Digest Quality Service Award continues the client service accolades achieved by Harcourts Australia, having recently won the Game Changer of the Year – Innovation and Best New Office by Real Estate Business, Large Network of the Year by RateMyAgent, and the Contribution to Community Award by Realestate.com.au.
Reader’s Digest introduced the Quality Service Awards in 2015, offering Australian consumers the opportunity to share their views about companies that consistently deliver the best customer service. This gives the public easy access to a list of companies they can turn to whenever they are seeking an excellent level of service.