The 2019 Real Estate Business Awards counted Harcourts in its annual list of leading performers across Australia. Natalie South from Harcourts Solutions, in Brisbane, was named Business Development Manager of the Year, while Nick Bond and the team from Harcourts Huon Valley, in Tasmania, was named Sales Office of the Year – Regional. In total, Harcourts received a nod in 11 award categories highlighting the real estate franchise network’s success across property management, sales, mentoring and wellness advocacy.
Harcourts Australia CEO Marcus Williams congratulated everyone by saying that “the brightest stars of our group truly lead the way in this industry. Each name and office team recognised are well-deserving of this honour and have truly already won by their nominations.”
Winning BDM of the Year is icing on the cake for Natalie South, who holds the same title across the Harcourts Group Australia network of 400 offices.
“REB is such a trusted brand throughout the industry so to be recognised across every agency in the whole of Australia is an absolute honour,” said Ms South. “Having our entire office nominated as a finalist for Property Management Office and Belle Scott being recognised in the Property Manager of the Year category was also exciting for us.”
The team at Harcourts Solutions spans five offices in Brisbane, with the property management team servicing the capital city.
Ms South (photo above) explained that at the Property Management team is to be credited for the award as is their laser focus on the client. “Being acknowledged and recognised by the industry confirms that the model of putting the client first and always being transparent is one that creates success.
“Creating a phenomenal client experience isn’t something that is done alone. Whilst it starts with me, it extends to the wonderful trades people we work with, the Property Management team who look after the day to day management, our business owners that drive our team and provide support that allow us to provide such a high level of service and of course the wonderful clients that see value in our service and whole team. Of course, the biggest thank you needs to go to Mary Aitken who works with me day in and day, the awards have my name on them, but the success is contributed to us both.”
Ms South shared her advice for those working in property management. “It is the small things that matter, for us who work in this industry, we do this day in and day out, so I find some people become desensitised to the customer. This could be the client’s first time investing, a home they have raised their family in or their third or fourth experience where they have had nothing but problems. I believe it is our responsibility to make the client comfortable and confident throughout the whole journey which starts at the initial meeting with me but translates right through to the handover to the property management team.”
For Nick Bond (photo above), business owner of Harcourts Huon Valley, this recognition is especially meaningful. “Winning this award caps off a perfect year for our team and is a recognition of the hard work and skill level of every person in our office,” he said. Mr Bond and his office won both individual and office category at the Harcourts Australia national awards, for excellence in client experience.
The 15-member team at Harcourts Huon Valley previously was recognised twice as Medium Agency of the Year across Australia, by the REIA, plus they have won the Innovation Award at the Real Estate Institute of Tasmania Awards for their focus on mental health and wellbeing.
“I would like to thank our amazing team members, all of their partners and families for the support and understanding, Harcourts Corporate Team, Workplace Health & Wellbeing & our clients in the Huon Valley,” said Mr Bond after accepting the award.
“As a regional office in Tasmania we are out of the spotlight and go under the radar of the Australian real estate industry,” said Mr Bond. “Winning this award and the REIA Medium Agency of the year for 2019 shows others from regional areas that providing a great client experience and being the best in the industry is achievable wherever you are from.”
He went on to note that the median home sale price in his region is $360,000, which is remarkable considering the achievement amongst some of the higher media value regions represented in the award nominations.
The full list of Harcourts nominations
Individual Awards Finalists
1. BDM of the Year - Property Management Natalia South, Harcourts Solutions (QLD)
2. Mentor of the Year Nick Bond, Harcourts Huon Valley (TAS)
3. Property Manager of the Year (Metropolitan) Candice Dowling, Harcourts Alliance Joondalup (WA)
4. Property Manager of the Year (Metropolitan) Belle Scott, Harcourts Property Management Solutions (QLD)
5. Property Manager of the Year (Regional) Josh Sala Tenna, Harcourts Huonville (TAS)
6. Property Manager of the Year (Regional) Rachel Torney, Harcourts Adelaide Hills (SA)
Group Awards Finalists
1. Property Management Business of the Year (6 or less PM) Harcourts Regal Gateway (WA)
2. Property Management Business of the Year (7 or more PM) Harcourts Alliance (WA)
3. Property Management Business of the Year (7 or more PM) Harcourts Property Management Solutions (QLD)
4. Sales Office of the Year (Regional) Harcourts Huon Valley (TAS)
5. Wellness Advocate of the Year (Office) Harcourts Huon Valley (TAS)
Now in its 7th year, the Real Estate Business Awards is the premier awards program recognising quality in the Australian real estate industry. Since 2013, the awards have celebrated the best of the best in real estate sales and property management, and are the most coveted awards for Australia’s agents, networks, innovators, leaders and property managers. The award winners were announced at a gala dinner on 12 September at The Star, Sydney.