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Our Promise 

To achieve the best possible result for your property.



Our Promise

Our mission is to create clients for life. To achieve this, we commit to Our Promise; a written assurance that we will deliver you an exceptional level of service and, most importantly, deliver on your primary objective - to achieve the best possible result for your property.

Research has demonstrated that our clients expect an exceptional level of personal and professional service from our team. Our Promise is our way of being held accountable, and your way of assessing our performance every step of the way.

Consider it a total commitment to working together to make the whole experience easier, less stressful and far more rewarding.


Here's how we make that happen

Our Promise is made up of five essential services that you, our clients need from us to ensure you are confident in the process we use to market your property. Our Promise is your absolute assurance of how seriously we take our responsibilities on your behalf and the importance we place on working with you.

1. Written Marketing Plan and Calendar

2. Post Inspection Feedback

3. Regular Written Marketing Report

4. Marketing Review Meetings 

5. All Offers Presented in Writing 


You are in total control

We know that no two properties and no two clients are the same. We work closely with you to understand your situation, your wants and needs when marketing your property as well as how much or how little you want to be communicated with and by which method.

We implement our tried and true Promise services, together with marketing strategies we have identified will best fit your property and your goals. We then regularly deliver on the progress of your marketing campaign to ensure all opportunities are being explored.

Our Promise is extremely important as it gives you full transparency of the process, and sets the expectations right from the beginning of our relationship.


24/7 client login

It's all about flexibility.

Whilst we are committed to delivering the same exceptional service you have come to expect, through regular face to face contact, phone calls, emails or text message, we know that these methods don't always fit in with your schedule. You have told us you want your property progress on the go, so we have delivered.

As an exclusive client of ours, we offer the benefit of a client login which gives you 24/7 access to everything you need to know about what is happening with your property.

This valuable tool will house a copy of Our Promise commitment, the marketing plan and calendar, marketing reports and feedback about your property. In addition to this all of the documents relating to the property will be held here, and you will be able to see how your property is performing on the various portals in which your property is marketed.


Features & benefits

  • Reminder alerts prior to specific calendar events
  • Notifications when new documents have been uploaded 
  • Access to all reports and documents 
  • View live website hits as required       
  • Unique login for your property       
  • Manage any buyer searches with new property notifications that fit your set criteria   

For us, Our Promise is all about our commitment to service, our attention to the small details and the clear expectations that ensures we achieve the best possible result for you and your property.

The most impressive part of the service was the strategic thought put into the sale and changing the strategy to fit the market. All the process steps were done in a very timely manner and the agent did everything he said he would. I was also kept informed and consulted with each step.
Review of agent John Michaelis
From Harcourts Shire Living, NSW
I bought my 1st home with Harcourts and was very impressed! Antony Thompson helped me organise everything I had to, to make it happen. He was very good with communication, info and deadlines. The staff were great, friendly and very helpful whenever I rang or had to send info back and forth. I'd happily recommend these guys and will also use them for any future purchase I make.
Review of agent Antony Thompson
From Harcourts Redcliffe, QLD
Personalised professional service. Our settlement was relatively short, and everything fell into place easily because of our agent. Plus, if you are wanting to buy in the Adelaide hills, these people know and live in the area.
Review of agent Sam Oborn
From Harcourts Adelaide Hills, SA
Karl and Colby cared about what we were trying to achieve. It was a stressful process, but they were always on the other end of the phone waiting to help. Their knowledge of the market ensured we got the best price possible for our property and that we didn’t spend long on the market.
Review of agent Karl Gallienne
From Harcourts Huon Valley, TAS
Great service and a great result! Highly recommend both Brian and his team for their professional service in both the leasing and sale of our property.
Review of agent Brian Lynn
From Harcourts City Central, WA

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