What To Expect From Harcourts Property Management


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Contact us to get a free, no-obligation rental appraisal and find out how much revenue you could be making on your property. 


Our Promise for Property Management

Your Exclusive Service Plan


Our mission is to create clients for life. To achieve this, we commit to Our Promise; a written assurance that we will deliver you an exceptional level of service and, most importantly, deliver on your primary objective – to achieve  the best possible result for your property.

Our Promise is made up of essential services that you, our clients, need from us so that you’re confident in the process we use to market your property. Our Promise is your absolute assurance of how seriously we take our responsibilities on your behalf and the importance we place  on our working relationship with you.


Proactive Communication


From the commencement of the management, we aim to provide you with an exceptional Property Management service. This relies heavily on our communication with you as the owner, as well as your tenant.

- We will notify your tenant the next working day of a late rental payment.

- We will inform you of all actions taken until the rent is no longer  in arrears.

- We will notify you within 24 hours of your tenant giving notice to vacate the property.

- We will commence a proactive marketing campaign the next business day, to minimise your vacancy rate.


Minimise Risk


With our strict policies and procedures, all risk to your property is minimised.

- We will qualify all applicants for their financial ability to pay the rent, prior to being put forward to you as a potential tenant.

- We will check all applicants previous rental histories to ensure we place only the best tenants in your property.

- We will complete a full and comprehensive report with photos, prior to any tenant moving into the property to avoid any disagreements at the end of the tenancy.

- We will conduct regular and thorough inspections throughout the tenancy. Full reports including photos will be sent to you along with any maintenance recommendations within 24 hours of the completed inspection.


Maximise Return on Investment


Our ultimate goal is to assist you in maximising the returns on your investment property.

- We will prepare and send you an annual Comparative Market Analysis (CMA) on your property.

- We will discuss with you what we consider to be optimal rental charge for your investment in the current market.

- We will send you a comprehensive property statement annually for tax purposes.

- We will regularly review the surrounding market and inform you of any recommended improvements that may increase the value of your property.


The Day-to-Day

Rent Collection

  • We have a zero-tolerance rent arrears policy which we outline clearly to all tenants when they are signing their tenancy agreement.
  • We will process rent payments daily.
  • We will follow up all late rent payments in accordance with our management agreement and Residential Tenancy Act 1986.
  • We will contact you to make a recommendation and seek your instructions, should termination of the tenancy be an option.
  • We will keep you informed throughout the legal process, should termination be necessary.
  • We will provide you with an annual financial summary (if requested).

Property Inspections

  • We will undertake a comprehensive Property Condition Report, and possibly photograph, prior to the property being occupied.
  • We will conduct routine inspections regularly and provide you with a written report. At these routine inspections, we will report to you any repairs or preventative maintenance that may be necessary.
  • We will conduct a comprehensive property inspection when the tenants vacate.

Maintenance and Repairs

We expect that property owners will undertake recommended repairs to their rental property in order to preserve the value of the property, meet legislative obligations and maintain a positive relationship with the tenants. At Harcourts, we prefer tenants to submit all maintenance requests in writing. You can expect:

  • We will not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. This excludes emergencies and repairs that are required to be rectified by law.

  • We will contract a trades-person within a timely manner for non-urgent repair requests.

  • We will attend to any urgent repair requests.

  • We will only use tradespeople who are properly licensed and insured to handle the type of work being performed on your property.



  • We will deposit the nett proceeds of your rental income into your nominated bank account as per your management agreement.

  • We will provide you with all copies of invoices for any repairs required at your property if requested.

  • We will pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability of funds).


Tenancy Reviews and Renewals

  • We will regularly review rent in accordance with the current legislation to ensure you receive the highest rent possible.

  • We will not renew a tenancy agreement without your express written permission unless stated in the management agreement.

  • We will advise you of any advice by the tenants that they are not renewing their lease.

  • We will minimize vacancies by promptly acting on vacate advice.

  • We will proactively manage the tenancy agreement renewal process.

  • We will regularly review rent in accordance with the current legislation to ensure you receive the highest rent possible.


Get your free rental appraisal

Contact us to get a free, no-obligation rental appraisal and find out how much revenue you could be making on your property.